Frequently Asked Questions

Check to make sure that you and your passengers are ok. If anyone is seriously injured, call 911/919 immediately. After confirming that everyone is safe, take precautions to safeguard against further loss or damage by securing your vehicle and valuables. Do not admit any fault. Be sure to take pictures from multiple angles of all vehicles involved, as well as the location. Obtain a copy of the police report if the authorities are involved. Contact CG Atlantic as soon as possible even if you do not intend to make a claim.

Call the police right away to file a report. Contact CG Atlantic directly afterward by phone, email, or in-person so that our claims team can walk you through the process. 

Speak to a CG representative to find out about the Comprehensive and Third Party options we can offer to protect your vehicle.

It is important to notify us immediately, therefore you only need your driver’s license and policy details. All other information such as police reports and estimates can follow. 

You can update your personal details by contacting CG Atlantic via phone, email, visiting our offices, or submitting a request on our customer portal at hellocgi.com

You can download your current Certificate and Schedule for Personal Motor from our customer portal at hellocgi.com.

Yes, but you will need to use a colour printer.

All motor accidents or thefts must be reported to our Claims Department within 14 days, even if you do not intend to make a claim.